Help centre
Answers to the most common sticking points. If yours is not here, write to us: we answer in English and in French.
Installing
WordPress refuses the zip file
Check that you are going through Plugins, Add New, Upload Plugin, and not the media uploader. If your host limits upload size, install over FTP into wp-content/plugins.
The plugin activates but does nothing
That is expected: the connector arrives closed. Go to Ordomat, Settings, and pick a usage mode.
Which WordPress version do I need?
WordPress 6.9 or newer, and PHP 7.4 at least. The diagnostics screen tells you if something is missing.
Connecting
Claude Code cannot see the server
Copy the command from the Connection screen rather than retyping it. It carries your site's exact address, token included.
I lost my token
It shows only once, and it is stored hashed: nobody can recover it, us included. Revoke it and create another.
A tool says it is out of reach
One of the three barriers is refusing it. The tools screen tells you which: the site mode, the token profile, or the account's capabilities.
Licensing
My key is not recognised
Check that it was copied whole, dashes included. If the message says the shop is not answering, try again later: nothing is lost, the plugin keeps working.
I want to move my licence to another site
Licence screen, Release this site. The place is freed at once and can be taken elsewhere.
My licence is running out
Nothing switches off. The tools stay in place. Only updates and support stop.
Write to us
A question, a bug, a licence to move. We answer within one working day.
Email contact@ordomat.com